Returns & Exchanges
30-day returns
We accept returns within 30 days of delivery on items that are unworn, unwashed, and in original condition with any tags attached. Return shipping is the responsibility of the buyer unless the item was misprinted, damaged, or defective.
Misprints, damage, and defects
If your item arrives misprinted, damaged, or defective, we will replace it free of charge. Email [email protected] within 30 days of delivery with your order number and a clear photo of the issue. No return shipment is required in most cases.
Exchanges
Because every item is made to order, the fastest way to exchange for a different size or color is to return the original for a refund and place a new order. Email us first and we will make sure it is handled smoothly.
How to start a return
- Email [email protected] with your order number and the reason for return.
- We will confirm and send return instructions within one business day.
- Ship the item back in its original condition.
- Refunds are issued to the original payment method within 5–10 business days of receipt.
Non-returnable items
Items that have been worn, washed, altered, or damaged through use cannot be returned. Gift cards and final-sale items are non-refundable.
Lost packages
If tracking shows delivered but you have not received your order, check with neighbours and your local carrier first, then contact us within 14 days and we will work with the carrier to resolve it.